Returns & Exchanges
Our policy for returns, exchanges, and refunds.
Returns
Kyndly Studios enforces a no-return policy with one exception: items that are proven to be damaged upon delivery are eligible for a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at info@odestudio.in. Returns must be sent to: Devika Tower, Nehru Place, Delhi, New Delhi 110019, India.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Sale items or gift cards
- Items not in original condition
Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us within 48 hours of delivery at info@odestudio.in.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item (if eligible) and placing a new order for the replacement. Please note that personalized items are explicitly excluded from exchanges, refunds, and returns.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@odestudio.in.
Contact Us
For any questions about returns and exchanges, please contact us.
- info@odestudio.in
- +91 98118 77574
- Address:Devika Tower, Nehru Place, Delhi, New Delhi 110019, India